Transparency in Coverage
Last updated: May 3, 2026
At Grace & Glory, we believe in being open and honest with our customers about how we operate, how we price our products, and how we handle your data and transactions. This page is dedicated to providing full transparency about our business practices.
Our Pricing
All prices displayed on our website at grace-glory.co.za are listed in South African Rand (ZAR) and include VAT where applicable. We do not add hidden fees at checkout. The price you see on the product page is the price you pay, plus any applicable shipping costs which are clearly displayed before you complete your order.
Shipping Costs
Shipping costs are calculated based on your delivery location and the size or weight of your order. These costs are shown transparently at checkout before you confirm your purchase. We do not profit from shipping fees — they reflect the actual cost charged by our courier partners.
Discounts & Promotions
Any discounts or promotional offers are clearly communicated, including their terms, conditions, and expiry dates. We do not engage in misleading pricing practices such as artificially inflating prices before applying a discount.
Product Information
We strive to provide accurate and complete product descriptions, images, and specifications. If a product differs significantly from its description, we will offer a full refund or exchange. We are committed to honest representation of all items we sell.
Data & Privacy
We are transparent about the data we collect and how we use it. Please refer to our Privacy Policy for full details. We do not sell your personal information to third parties.
Business Information
Grace & Glory is a South African online retailer. We are committed to complying with all applicable South African consumer protection laws, including the Consumer Protection Act (CPA) and the Protection of Personal Information Act (POPIA).
Customer Rights
As a customer, you have the right to:
- Receive accurate information about our products and services
- Be informed of all costs before completing a purchase
- Return products that do not meet the description or are defective
- Have your personal data handled responsibly and securely
- Lodge a complaint and receive a timely response
Contact Us
If you have any questions about our practices or would like more information about how we operate, please don't hesitate to get in touch:
- Email: support@grace-glory.co.za
We are committed to responding to all enquiries within 2 business days.