Product Safety

Last updated: May 3, 2026

At Grace & Glory, the safety of our customers is a top priority. We are committed to ensuring that all products sold through our online store at grace-glory.co.za meet applicable safety standards and are fit for their intended purpose.

Our Commitment to Safety

We carefully select the products we offer and work only with reputable suppliers and manufacturers. Before listing any product on our store, we take reasonable steps to verify that it complies with relevant South African safety regulations and standards.

Product Information & Warnings

We provide accurate product descriptions, including any relevant safety information, usage instructions, age recommendations, and warnings where applicable. We encourage all customers to read product descriptions carefully before making a purchase.

Safe Use Guidelines

To ensure your safety when using our products, we recommend the following:

  • Always read and follow any care or usage instructions provided with the product
  • Keep products out of reach of children unless specifically designed for their use
  • Do not use products for purposes other than their intended use
  • Inspect products upon delivery and contact us immediately if an item appears damaged or defective
  • Store products according to any guidelines provided on the packaging

Defective or Unsafe Products

If you believe a product you have purchased from us is defective or poses a safety risk, please stop using it immediately and contact us as soon as possible. We take all safety concerns seriously and will investigate promptly.

In the event of a product recall or safety notice, we will notify affected customers as quickly as possible via email and update our website accordingly.

Consumer Protection

Grace & Glory operates in compliance with the South African Consumer Protection Act (CPA), which provides customers with the right to safe, good-quality goods. If a product is found to be unsafe or not of acceptable quality, you are entitled to a repair, replacement, or refund.

Reporting a Safety Concern

If you have a safety concern about any product purchased from Grace & Glory, please contact us immediately:

  • Email: support@grace-glory.co.za

We aim to respond to all safety-related enquiries within 1 business day.